As all of our products are currently handmade to order, we give a guideline of 10 working days for your order to be made and dispatched. Whilst this is our guideline, occasionally, products are dispatched sooner and during busier periods of the year, it may take slightly longer. If you do require an order quicker than our recommended time frame, please feel free to contact us and we will be sure to see what we can do.
Due to the nature of our products, we will only accept the return of a product should it arrive damaged/faulty. Whilst highly unlikely, should this be the case please contact us and we will be more than happy to assist in resolving the issue.
Unfortunately, we do not offer exchanges or returns on personalised products.
Regarding our personalised products, the personalisation is included in the price.
For Example: Our Brush Holders are £22 and this includes 1 large initial or up to 5 small initials.
For some of our products, you have the option to add a gift box which you will also have the option to personalise. Unfortunately, the gift box and personalisation are at an additional cost, but it is super affordable and worth it to make the perfect gift!
All of our products are gift wrapped before dispatching. Our products do not come in a gift box automatically.
However, you do have the option to add a gift box and get it personalised. Options for this are on each individual listing.
Yes, we do ship all over the globe.
If you are an international customer and are based in Europe we use a Royal Mail Tracked and Signed method which is expected to arrive within 5 - 10 working days.
If you are an international customer and are based outside of Europe we use a Royal Mail Tracked and Signed Method which is expected to arrive within 7 - 14 working days.
Please do not contact us asking for free products or to be on our PR list. We do not invest in those who are not willing to invest in us!
We do have a promoter scheme. If you are interested in joining the team as a promoter, drop us an email and we will be happy to give you some more information.